1. Returns & Refunds Eligibility
- You may return unopened and unused supplements within 14–30 days of purchase for a refund or exchange.
- Products must be in original packaging with seals intact.
- Perishable or personalized items may not be eligible unless faulty.
2. Faulty or Damaged Products
- If supplements are defective, damaged, or incorrect, notify us within 30 days for a full refund or replacement.
- Proof of purchase (receipt/order number) is required.
3. Change of Mind
- Returns due to preference changes may be accepted if products are unopened.
- Customer covers return shipping unless the error was ours.
4. How to Return
- Contact us at +44 2081294882 for a Return Authorization (RMA).
- Ship returns to:
99 Barrack Road, Hounslow TW4 6AN, UK
- We recommend tracked delivery; we’re not responsible for lost returns.
5. Refund Processing
- Refunds are issued within 7–14 days of receiving the returned item.
- Original payment method will be credited (excl. return shipping costs unless faulty).
6. Exchanges
- Exchanges are subject to availability. Contact us first to confirm stock.
7. Non-Refundable Items
- Opened supplements (unless faulty).
- Products bought from third-party sellers (refer to their policy).
8. Statutory Rights
- This policy doesn’t affect your legal rights under UK consumer law.
Key Legal Considerations (UK)
- Consumer Rights Act 2015: Customers can return faulty goods within 30 days for a full refund.
- Consumer Contracts Regulations 2013: Online purchases can be returned within 14 days for any reason (unopened).